Application Production Support – W2

Matlen Silver
Published
August 4, 2022
Location
Jersey City, New Jersey
Category
Default  
Job Type
Remote Work
  • Yes

Description

Job Title: Application Production Support
Duration: 12+ months
Location: Dallas, TX / Charlotte, NC / Jacksonville, FL / Richmond, VA /  Newark, DE / Jersey City, NJ / New York, NY / Atlanta, GA / Denver, CO / Phoenix, AZ  
(Remote to Start due to Covid-19)
 
***Due to client requirements this role is only open to W2 candidates***                 

Job Description:
Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
Communicates with line of business and management the overall status and health of the application.
Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis.
Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software?

Candidate must be good in working as L2 application support team member. Able to Support users on complex technical issues, data issues, problems related to supported app
Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined ?

Being part of IT production support team providing front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.
Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
Communicates with line of business and management ?
Unix Scripting advanced level
Oracle and db2, at advanced level with exposure to exadata
Messaging systems like MQ or AMPS
Java and a Python coding

 
**For immediate consideration, please send your resume to [email protected] 
 
About Matlen Silver
 
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

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