Hadoop Production Support – Remote till further notice

Matlen Silver
Published
October 1, 2021
Location
Charlotte, North Carolina
Category
Default  
Job Type
Remote Work
  • Yes

Description

Banking Production Support (BPS) organization is responsible to provide end to end support for all Banking application within Bank of America. This position is for an individual contributor role in Authorized Data store (ADS) application support team who will be part of the core TRADS application support team within ADS AMRS to support Authorized data store for Global Treasury (TrADS) application under the Wholesale Credit Banking (WCB) Application Support Services(APS) organization. TrADS is an in-house , tier 1 application that transports and stores the data from the different Systems of Records (SORs) which the bank and federal regulators use to determine the banks current and long term cash positions and understand the bank's use of ""cash.""

The candidate will be work as application support analyst supporting TrADS application. Responsibilities include:

• Responsible for Incident management and conducting proper problem follow-up.
• Proactively monitor and manage the production environment.
• Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc
• Improve and or create documentation of support policies and procedures
• Understanding, in depth, the business processes supported by the system.
• Support application releases, implementations, upgrades, and/or changes into the environment.
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
• To ensure that applications and related services are documented and kept current.
• Automate and build adhoc scripts as needed to address critical business needs.
• Maintaining a knowledge base of known defects and issues, process, techniques etc
• Takes part in production support rotation, and responding and resolving production problems
• Weekend or after hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
• Build strong partnership with CIO team, Infrastructure and platform teams Banking Production Support (BPS) organization is responsible to provide end to end support for all Banking application within Bank of America. This position is for an individual contributor role in Authorized Data store (ADS) application support team who will be part of the core TRADS application support team within ADS AMRS to support Authorized data store for Global Treasury (TrADS) application under the Wholesale Credit Banking (WCB) Application Support Services(APS) organization. TrADS is an in-house , tier 1 application that transports and stores the data from the different Systems of Records (SORs) which the bank and federal regulators use to determine the banks current and long term cash positions and understand the bank's use of ""cash.""

• 5+ years of experience in development or production support
• 3+ years in following: Oracle, Batch job scheduling tool (Autosys, SQL agent etc), Hadoop
• Excellent problem solving skills
• Excellent verbal and written communication skills
• Excellent organizational and project management skills, including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.

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