Hardware Engineer – Level 3 Hardware Support

Matlen Silver
May 12, 2022
Eagan, Minnesota
Job Type
Remote Work
  • No


Level III Hardware Support
Eagin MN

Serial Communication Experience Required!

Responsible for the design, testing, evaluation, implementation, and support of various platforms (hardware, operating systems, software, and systems tools). Provide consultation and direct technical support in life cycle planning, problem management, integration, and systems programming. Implement releases, upgrades, and/or changes into the environment. Ensure platform performance and availability meet enterprise objectives through monitoring, timely service restoration, and tuning. Duties may include capacity planning, workload modeling, system maintenance/administration, and diagnostics.
Essential Responsibilities*:
• Understand technical/business requirements gathered from the business units.
• Analyze, design, and document platforms/systems to meet enterprise requirements.
• Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
• Configure, install, maintain, test, and troubleshoot hardware systems.
• Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems.
• Research, evaluate, and recommend emerging technologies for enterprise use to consistently drive down total cost of ownership.
• Provide technical support, as needed, to the enterprise.
• Perform technical reviews comparing enterprise standard platform components with that of their leading industry competitors.
• Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation.
• Design and document enterprise standards and procedures.
• Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models.
• Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
• Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved.
• Provide on-site, and on-call 7x24x365 support, as needed.
• Coordinate activities with internal/external technology owners/service providers.
• Plan and implement life cycle management of software and hardware.
• Keep abreast of industry and technology trends.
*May perform other duties as assigned.
Basic Entry Requirements:
• Associate’s degree or industry certification in an applicable IT field, in addition to four years applicable experience in the design/administration/support of one or more platforms; or a Bachelor’s degree in an IT field, in addition to two years applicable experience in the design/administration/support of one or more platforms; or five years equivalent in depth experience in the above related areas.
• The ideal candidate will have knowledge of multiple systems (operating/integration/architecture) and programming languages/methodologies. Thorough understanding of server and desk top based technology, utilizing network systems related to enterprise view.  Previous airline experience is ideal.

About Matlen Silver
Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

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