Operations Analyst I

Job Title: Operations Analyst 
Location: Detroit Michigan
Pay Rate: $25/hourly
Schedule: Hybrid (3 days on-site and 2 days remote)
Position: Contract 
Duration: 12 month Job Description:We are seeking a detail-oriented and proactive Operations Analyst with 1–2 years of experience in an operations-based role. The ideal candidate will be responsible for managing high-volume requests, meeting KPI targets, and collaborating effectively with internal and external stakeholders in a fast-paced, team-oriented environment.
Key Responsibilities

• Responsible for performing Dealer Onboarding activities and SmartAuction ID processing in the Remarketing Department.
• Manage and process a high volume of requests within a Salesforce queue while meeting defined KPI objectives
• Ensure consistent production output aligned with team goals and expectations
• Maintain clear and transparent communication with management and stakeholders
• Identify process gaps, raise issues proactively, and recommend solutions
• Ensure document packages received are complete and accurate
• Process group document packages in a timely and efficient manner
• Follow onboarding processes and procedures to ensure all systems are updated accurately
• Communicate with sales teams and cross-functional partners to resolve onboarding-related issues
• Process User ID requests and coordinate with Dealer Users
• Perform account maintenance activities as required
• Monitor and manage shared mailbox communications
• Assist with ad hoc team projects and operational initiatives
• Support and contribute to SmartAuction business unit initiatives to drive product growth and process improvements

Required Qualifications

• 1–2 years of experience in an operations-based role
• Salesforce experience 
• Experience in remarketing, automotive, or contract administration environments preferred
• Detail-oriented with the ability to work efficiently in a fast-paced environment
• Strong knowledge of PC applications, including Microsoft Office and Excel
• Proven ability to manage workload and meet performance metrics (KPIs)
• Excellent verbal and written communication skills
• Bachelor’s degree in a business-related field.