SaaS Implementation Project Manager

Matlen Silver
September 29, 2021
Bridgewater, New Jersey
Job Type
Remote Work
  • Yes


Project Manager

BACKGROUND: we are looking for a team player who can understand complex problems and break it down to explain it in a simple, consumable format. This person understands (or has ability to learn) when there is a barrier to accomplishing a goal or meeting a milestone and the overall impact

• Own the implementation of a SaaS marketing product for one or more clients
• Drive discovery and requirements gathering sessions with client facing teams to document key business needs and objectives
• Collaborate with appropriate teams to translate client requirements into solution design, ensuring client needs/expectations are met
• Define and document process maps to show alignment between business and system process
• Drive all aspects of the project including initiation, planning/discovery, implementation, and closeout.
• Provide guidance and coordination for user acceptance testing
• Own, track and manage project deliverables and milestones leveraging Project Management toolbelt including but not limited to:
o Project Plan
o Status Report
o Communication Plan
o Risk Mitigation Plan
o Decisions / Actions / Issues Log
• Monitor project with day to day progress and communicate status to internal team members
• Partner with IQVIA account team to manage client expectations and scope
• Friendly, humble, and adaptable with positive and can-do attitude to manage self without micro-management
• Feedback oriented; contributor to improving processes or creating efficiencies
• Customer focused; prioritize client satisfaction and delivery
• Analytical; ability to identify a problem and step back to look at the bigger picture
• Experienced; open to receiving coaching and mentoring; willingness to learn and step outside comfort zone
• Writer and speaker; communicate clear and concise messages with appropriate details; comfortable talking to clients and colleagues from peer to executive level

• Education: Bachelor’s Degree
• Skills: Problem solving, critical thinking, oral and written communications, strong facilitation and coordination skills, ability to manage multiple workstreams simultaneously. Experience implementing SaaS products and/or knowledge of the software development lifecycle is a plus.
• Exposure / experience with one or more of the following:
o Project management
o Product Management
o Consulting environment
o Life sciences / biotech industry
o IT systems / data / analytics
o Marketing / marketing operations
• Fit to our culture and key values: innovation, accountability, customer, team

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