Technical Support Analyst (remote)

Matlen Silver
November 3, 2021
Orlando, Florida
Job Type
Remote Work
  • Yes


Technical Support Analyst
Location: Fully REMOTE
Duration: 6 months+
**W2 ONLY** NO C2C

Job description:


  • Top 3:
    • Basic Troubleshooting (Tech Support)
    • Knowledge of File Transfer Protocols/File Formats (BAI, Lockbox, NACHA, FTP)
    • Treasury/Financial/Banking
  • General Knowledge of banking or financial software and configurations (money movement/reporting)
  • Experience in customer service/call center (for phone skills when troubleshooting with clients).
  • Experience implementing, fulfilling or supporting SunTrust or other financial institution's treasury products and solutions.???????
  • Degrees/education in accounting, finance, banking or experience supporting treasury applications.
  • Proficient in MS Excel, MS Office, and MS Outlook.
  • Strong verbal and written communication skills. Browser Troubleshooting/ connectivity/ login issues.


  • Technical Certifications such as A+.
  • Understand FTP/SFTP connectivity:
    • Strong knowledge of FTP/SFTP protocols, connectivity and ports.
  • Knowledge of PGP encryption
  • NACHA Files:
    • Teammate should have very good understanding of NACHA file structure and troubleshooting and correcting NACHA files.
  • Understand BAI 2 files
    • Knowledge of BAI 2 files and specifications.
    • Ability to interpret BAI 2 files and the codes within the files.
  • Know Positive Pay files:
    • Knowledge of Positive Pay files and file structures for both inbound and outbound files.
  • Information Reporting Knowledge:
    • Show strong knowledge of our Information Reporting platforms, delivery methods and file structure and file formats.
  • Knowledge of Lockbox Processes, data file layouts and delivery methods.
  • Knowledge of Treasury Products SVTM, OLC, MFT and Lockbox.
  • Ability to navigate Mainframe.
  • General Skillset:
    • Experience in Treasury Operations, bank operations, or other related industry.
    • Strong knowledge of bank operations, risk and controls, and operational risk management methodologies.
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