UX Designer

Matlen Silver
January 10, 2022
Charlotte, North Carolina
Job Type
Remote Work
  • No


UX Designer
Location: Charlotte, NC (hybrid)
Duration: 1 year+

Job Responsibilities:

- Partner with business to establish clear problem statements and measures of success for new customer care agent desktop interface
- Partner with customer care agents to fully understand their needs
- Demonstrate a bold vision for excellence in interactive web design and a commitment to evolving our agent experience
- Use Salesforce Lightning design system to define an architecture that effectively synthesizes multiple systems/interfaces into a single interface that agents can easily navigate to perform a wide variety of customer service tasks efficiently.
- Create user flows, wireframes, screen comps, and prototypes that exhibit a mastery of user-centered design practices
- When necessary, establish and document design standards that align with the overarching guiding principles of the agent experience.
- Work with technology team to determine feasibility and implementation timelines
- Demonstrate excellent verbal and written communication skills to articulate design rationale and facilitate partnerships with product and business owners
- Must be highly innovative and inspire commitment to a higher standard
- Solutions oriented with the ability to multi-task and adapt quickly to changing requirements and conditions
- Partner across related disciplines including usability, content strategy, accessibility, and web development to meet the established business objectives of this engagement.


Absolute Must Haves:
Top 4 Skills
1. UX Designer at an agency, retail or financial services institution.
2. Sketch and InVision
3. Mobile App Experience (IOS or Android)
4. Proficient in Information Architecture


Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.


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