Veeva CRM Project Manager

Matlen Silver
Published
June 15, 2022
Location
Durham, North Carolina
Category
Default  
Job Type
Remote Work
  • Yes

Description

The successful candidate will be experienced in leading and developing a support team within a managed services environment, particularly for Veeva or Salesforce-based CRM Solutions.

Key Responsibilities

  • Resource Management: hiring, managing, coaching, mentoring, train/developing training plans, setting goals/objectives, encouraging collaboration for team on technical platforms, features and functions, and product related industry business processes, individual performance, technical and skills development
  • Recommend, prioritize, and enforce compliance with SOPs, SLAs, systems, or tools needed for the teams job function, using templates and technology to improve efficiency
  • Lead on support and service issues, strategy, and approach
  • Ensure high quality, up-to-date documentation exists for all service arrangements
  • Collaborate with internal and external stakeholders
  • Propose creativity and innovative technical solutions to customer problems
  • Prepare/engage/manage reporting of key team metrics, customer technical summaries, customer dashboards
  • Work with team to gain agreement with the customers business stakeholders on prioritization of changes and proposed timing of change order request

Requirements:

  • Previous experience leading and developing a support team in a managed service environment
  • Strong knowledge of Life Science (Pharma) - Sales Business and Sales Operations Processes, Validation Processes
  • Strong teamwork skills with the ability to work in a cross-functional, global team
  • Experience driving change initiatives in a service environment
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