Senior Jira Administrator x 2 (CLT, DAL, VA)

Matlen Silver
August 5, 2022
Charlotte, Virginia
Job Type
Remote Work
  • No


This client has developed an integrated SDLC platform called SDM Horizon. Support of this platform requires strong discipline in niche skills such as DevOps engineering, CICD support, and Test Automation. We are seeking a DevOps Support Engineer with SRE (Site Reliability Engineering) background with experience supporting and integrating various SDLC Continuous Integration (CI) and Work Management tools. This work will focus on supporting the enterprise Software Delivery Program (SDM) and its associated platform (Horizon). Candidates will need to triage and support enterprise delivery tools such as Jira, Confluence, Crowd, qTest and Quality Center. Candidate will also need to perform monitoring and event management via Splunk, AppDynamics, and Sitescope.

This position will be considered an L3 (Subject Matter Expert) level role with the expectation that the individual will have a broad and in-depth understanding of SDLC tools, specifically the Continuous Integration and Continuous Development lifecycle. They must also be familiar with DevOps automation and support as well as with the AGILE methodology. The individual will be expected to have a strong background in production support and system engineering. They must be able to support issues at the application level as well as the infrastructure level, and perform the following job functions:
• Provide in-depth analysis of platform, system errors and performance issues
• Perform application deployment, migrations, and upgrades
• Ownership of problem root cause analysis and remediation
• Chronic issue investigation for critical application issues
• Lead proactive monitoring review and implementation
• Works with engineering, Development Support, and/or infrastructure teams to implement server or application changes, fixes, upgrades and remediation
• Proactive application stability analysis - investigate performance concerns, error analysis, improve maintenance processes, automation, and resolution of open issues
• Vendor escalation for production issues
• Coordinate and perform disaster recovery exercises for supported applications
• On call support for platform incidents, production releases, migrations, or upgrades

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