CRM Project Manager

Matlen Silver
June 8, 2022
Chicago, Illinois
Job Type
Remote Work
  • Yes


The successful candidate will be experienced in leading and developing a support team within a managed services environment, particularly for Salesforce-based CRM Solutions.

Key Responsibilities

Resource Management: Hiring, managing, coaching, mentoring, train/developing training plans, setting goals/objectives, encouraging collaboration for team on technical platforms, features and functions, and product related industry business processes, individual performance, technical and skills development.

Recommend, prioritize, and enforce compliance with SOPs, SLAs, systems, or tools needed for the teams job function, using templates and technology to improve efficiency.

Lead on support and service issues, strategy, and approach.

Ensure high quality, up-to-date documentation exists for all service arrangements.

Collaborate with internal and external stakeholders.

Propose creativity and innovative technical solutions to customer problems.

Prepare/engage/manage reporting of key team metrics, customer technical summaries, customer dashboards.

Work with team to gain agreement with the customers business stakeholders on prioritization of changes and proposed timing of change order request.

Previous experience leading and developing a support team in a managed service environment.

Bachelors degree in computer science or equivalent degree required.

Masters degree or equivalent preferred.

Strong knowledge of Life Science (Pharma) - Sales Business and Sales Operations Processes, Validation Processes.

Strong teamwork skills with the ability to work in a cross-functional, global team
Experience driving change initiatives in a service environment.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

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